Refund policy

Return & Refund Policy

Last Updated: 19 September 2026

Thank you for choosing FITWOLFY. We want you to have a positive experience with our products and services. Please read our return and refund policy carefully before making a purchase.

1. Returns

We accept returns for eligible products within [7/14] days of delivery, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, labels, and accessories.

  • The product is not damaged, altered, washed, or used.

  • Proof of purchase/order details are provided.

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons. Such exclusions will be mentioned on the relevant product page.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact FITWOLFY within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the product and packaging

After reviewing the request, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Non-Returnable Products

The following items may not be eligible for return or refund:

  • Used or opened products where hygiene or safety is a concern

  • Products damaged after delivery due to misuse

  • Personalized or customized products

  • Digital products or downloadable content after access/download

  • Gift cards or vouchers

  • Products specifically marked as non-returnable on the product page

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method or through another method available to us.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.

5. Shipping Charges

Original shipping charges may be non-refundable, except where the product was damaged, defective, or incorrectly supplied by FITWOLFY.

Return shipping costs may be the responsibility of the customer unless the return is due to an error or defect attributable to FITWOLFY.

6. Exchanges

If you would like to exchange an eligible product, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Order Cancellation

Orders may be cancelled before they are shipped, subject to our ability to process the cancellation.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return procedure will apply.

8. How to Request a Return or Refund

To request a return or refund, contact us using the details below:

Brand: FITWOLFY
Email: [Your Email Address]
Website: [Your Website URL]
Customer Support: [Your Contact Details]

Please include your order number, registered email/phone number, reason for the return, and relevant photographs where applicable.

9. Refund Policy Changes

FITWOLFY reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact FITWOLFY through the customer-support details provided on our website.