Shipping policy

Shopping Policy

Last Updated: 19 September 2026

Welcome to FITWOLFY. This Shopping Policy explains how purchases made through our website are processed, paid for, shipped, and delivered.

By placing an order through the FITWOLFY website, you agree to the terms outlined below.

1. Placing an Order

To place an order, you must provide accurate and complete information, including:

Full name
Delivery address
Phone number
Email address
Payment information, where required

Please review your order carefully before completing your purchase. FITWOLFY is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

2. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted or shipped.

FITWOLFY reserves the right to cancel or decline an order where necessary.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after purchase, we may contact you and offer an alternative product, replacement, or applicable refund.

4. Pricing

Prices displayed on the FITWOLFY website may change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed, subject to errors or technical issues.

Applicable taxes, shipping charges, and other fees will be displayed where applicable before the order is completed.

5. Payment

FITWOLFY may offer different payment methods depending on availability.

Payment must be successfully completed or authorized before an order is processed, unless an alternative payment arrangement is specifically offered.

We do not knowingly store complete payment-card information on our website. Payment processing may be handled by third-party payment providers according to their own terms and privacy policies.

6. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery times may vary depending on:

Delivery location
Product availability
Shipping provider
Weather conditions
Public holidays
Unforeseen transportation or logistical delays

Any delivery timeframe displayed on the website is an estimate and not necessarily a guaranteed delivery date.

7. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions specified with the relevant promotion.

8. Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact FITWOLFY customer support.

We may work with the shipping provider to investigate delayed, lost, or incorrectly delivered orders.

Resolution will depend on the circumstances and the applicable shipping provider's procedures.

9. Incorrect or Damaged Orders

If you receive:

A damaged product
An incorrect product
A missing item
A product that appears defective

please contact FITWOLFY as soon as possible after delivery.

You may be asked to provide photographs, videos, your order number, and other information necessary to investigate the issue.

10. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the FITWOLFY Return & Refund Policy will apply.

11. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy before making a purchase to understand eligibility requirements, return periods, exclusions, and refund procedures.

12. Promotional Offers

FITWOLFY may occasionally provide discounts, promotional codes, special offers, or limited-time deals.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Offers may have specific eligibility requirements.
Promotional codes may have expiration dates.
Multiple promotional codes may not be combined.
FITWOLFY may modify or discontinue promotions where permitted by applicable law.